Disgusted By OOBA INSURE /BROLINK

Pathetic service. 9 days since claim. My very 1st claim with Ooba and the service is Pathetic. Your customer service lacks the very basics!!.

Last week Monday 13/06 I made contact with ooba to let them know my geyser ain't working and upon inspection I saw its rusty and leaky in my roof!. They then rep**** within a few hours to let me knw BROLINK is the administrator and will be dealing with my claim. . 1 week later 21/06 plumber comes out to inspect and send a report. I have called 5 times n everytime I call who ever I spk to puts me on hold so thy can find the person who is dealing with my case and eventualy hangs up the line.. I have emailed yesterday 21.06 highly irate and rude in my email.. I get another response from ooba tagging BROLINK to say as thy are dealing with my claim can they respond to ooba and myself?? Who am I paying? Who needs to ensure there contractors upholds there brand name?? Eish I am sooo disgusted. I have no faith in this company whatsoever.