Disgusted and disappointed at OOBA Insure! Stay away.

I am extremely disappointed with the service I have received from Ooba Insure regarding my recent claim. I submitted a claim for my power backup system, only to be told by CLC that it was rejected due to a supposed power surge. This is completely unfounded – we have had no power surge or loadshedding, and all of our electronics are properly protected.

When I contacted the call centre to question this, the consultant brushed me off in a dismissive and unhelpful manner. After insuring my property with Ooba for close to 10 years, I expected far better treatment, empathy, and support. Instead, I was met with indifference and a complete lack of accountability.

This experience has left me with no confidence in Ooba Insure. If this is how claims are handled, then the value of their cover is highly questionable. I strongly advise anyone considering Ooba Insure to stay away – when you need them most, they will not be there for you.