Disgruntled Client

After complaining about Ooba insure on Hello Peter, we assisted and managed to get most of the claims attended too, however, in our very first claim we had shown the assessors 2 separate issues. The Claim was rejected and my husband disputed it as there were 2 different sections of the house being assessed. This happened in February 2022. I've sent another email to Mmabatho Mpuru an email 2nd June 2022 and as usual no response. Dispute email from my husband below: From: Keith Bennett Sent: Wednesday, February 02, 2022 1:02 PM To: Claims <***> Subject: KC Bennett | ***7*001*001 | OOBA***

Hello

I would like to lodge a dispute in regards to my declined claim as the Claim only references to 1 portion of the House whereas my claim was referenced to 2 separate parts of the House and the report received from the assessor is therefore incorrect.

When the assessment took place there were 2 roof sections that were shown and are not linked to each other in any way due to the additions to the housing structure therefore one would not affect the other, secondly, I have lived in this house for just over 1 year and no assessment was undertaken from the insurer to advise of this as being a potential problem.

I would therefore require that in as much as I understand your denial of the claim in reference to the portion referenced in the report that there be a proper and correct reference to the second part of the claim which has not been referenced at all in the report. Since Feb 2022 they've been attending to the dispute. ---------- Forwarded message --------- From: Oobarejections <***> Date: Tue, Feb 8, 2022 at 4:20 PM Subject: Rejection Dispute Mr. KC Bennett | ***7*001*001 | OOBA*** To: keithbennett Cc: ooba claims <***> Good day Mr Bennett

Your dispute regarding the rejection has been received and is being attended to.

Further feedback will follow.

Kind regards

Jeanne-Mari Jansen van Vuuren

Complaints and Rejections Team

Brolink (Pty) Ltd