DISGRUNTLED CLIENT!!!!

we contacted Ooba for a leaking geyser in the garage, a leak in the ceiling and our sagging roof in the lounge. an assessor was sent out, however the geyser in the garage was replaced BUT the leak in the ceiling was never added to the claim and roof was rejected. The contractor have subsequently damaged ceiling when they replaced the geyser and has not fixed this issue 4 months later. My husband then contacted Ooba and again and sent out another assessor, still nothing happens. After numerous follow ups with and Ooba regarding the damaged ceiling in the kitchen and garage that was damaged by the contractor still nothing, the garage ceiling board (a big sqaure piece) has now fallen off and due the damage that was caused by the contractor and still nothing happened. Our other geyser was fixed because it also stated leaking because a little hole where water was seeping through and ceiling was water damaged, we've contacted Ooba to attend to it, and Nothing happened. My husband keeps following up via email and phone calls he gets put on hold then the calls are dropped.

These are a few email communications below:

OOBA*** - CLAIM FOLLOW UP

On Tue, Apr 19, 2022 at 9:58 AM Claims <***> wrote:

Dear Claims

Please can you provide client with a claims update.

Client advised that after his claim was rejected Brolink appointed another assessor due to his rejection dispute.

Kind Regards

Nina Maczantse: Claims & Underwriting Administrator

On Tue, Apr 19, 2022 at 10:01 AM Keith Bennett wrote:

Also included are claims in regards to water damage from the repaired geyser and ceiling damage by contractors upon installation of a burst geyser.

KC Bennett

From: Keith Bennett Sent: Monday, 16 May 2022 13:00 To: Claims <***> Cc: *** Subject: Re: BENNET - OOBA*** - CLAIM FOLLOW UP

Kindly advise on the below claims

an assessor was sent to my property on the 9th of May and I have not received any response since. I tried calling today and held on for almost 30 minutes to no avail.

KC Bennett

---------- Forwarded message --------- From: Claims <***> Date: Mon, 16 May 2022, 14:41 Subject: BENNET - OOBA*** - CLAIM FOLLOW UP To: *** <***> Cc: Claims <***>

Dear Brolink Claims & Client

Please see below, kindly assist client soonest

@ Client, the claim consultant Nkateko of Brolink claims department will assist you herein. Please feel free to dial *** for all claim related matters or you can communicate by e-mail to both e-mail address supp**** to you.

Kind regards

Farieda Frieslaar: Claims & Underwriting Administrator

Ooba has sent out assessors 4 times already (2 different contractors) BUT NOTHING EVER COMES TO LIGHT.