Disgrace of a insurance company

I have contacted 4-sure so many times I don't even know where to escalate this other than opening a Legal case against them or log with the regulator. 2/22/2024 9:40 12min43 12th call to 4-sure 2/19/2024 8:54 email Email send for Update (No Reply) 2/14/2024 10:05 email Email send for Update (No Reply) 2/13/2024 12:48 email 1st email from 4-sure (will contact me back!) 2/13/2024 12:21 15Min22 11th call to 4-sure 2/12/2023 9:23 15min37 10 call to 4-sure 2/7/2024 8:21 4min47 9th call to 4-sure 2/1/2024 8:55 12min10 8th call to 4-sure 1/31/2024 8:18 12min40 7th call to 4-sure 1/31/2024 8:01 16min39 6th call to 4-sure 1/24/2024 8:50 12min05 5th call to 4-sure 1/18/2024 10:02 17min56 3rd call to 4-sure 1/9/2024 9:13 10min41 2nd call to 4-sure 1/8/2024 10:04 3min20 1st Call to 4-sure 1/8/2024 10:00 2min10 Dropped Call 1/8/2024 9:58 1min04 Dropped Call 1/5/2024 10:49 10min23 Logged Call