Disappointment by the insurer

So we happened to buy a house last year me and my faïence, Ooba insurance called to quote us for the insurance for our house, encouraging us to do all the due deligence for the cover to start, also saying that their monitoring all our actions to finalize the purchase.

We agreed that we gonna use them as our insurance, fast forward we moved in the house the 28/08/24, now we seeing the staff that needs the insurance as the people who sent their inspector to inspect the property that they're insuring, now we claiming for our boundary wall that had since showed some cracks, ever since the 26/02/2025 when I launched the claim for our wall, we never got no corespondency from them regarding the matter, even the one that they attended to of relocating a geyser from inside the bathroom outside, the left it incomplete, when calling them I just get a response of my claim is referred to their insurer for possible aligning the reason for rejection, also stipulating things like wall was not built right, there is no proper supports whatsoever

I'm really disappointed in them I won't lie, because during the time of calling selling for us the insurance they said, "We covering even a brick of paving in your yard, should it comes out." but now they're no where to be found🚮