Disappointing lack of service from Ooba

Very disappointed and upset in Ooba. On January 12, 2025. My wall separating the neighbour and I collapsed in the rain.

On January 15, I spoke to 2 people, Mosa and Sitha. Both of them told me that they would be sending an assessor by the name of Lemogang Moroke, however that person never came.

On March 15, a portion of the wall continued to collapse while still waiting for an assessor since January 15, but no one came and no one called. March 17, I called and spoke to Mbali and Sebastian and they advised that they would send an assessor on March 21, if not, they said March 22, by the name of Shima. Waited all day on both days and no one came, and no one called,again!

I pay Ooba every month without fail, and they refuse to assist me when I need it. I am disappointed and very upset in the lack of service.

If this is how they conduct business, I honestly wouldn't recommend anyone to Ooba.