JN
Johanne N
1 reviews | Active since Oct 2019
23 May 2022, 09:06
DISAPPOINTED WITH PATHETIC SERVICE FROM OOBA CLAIMS
I HAVE CONTACTED OOBA INSURE TO CLAIM MORE THAN A MONTH AGO FOR DAMAGES TO MY PROPERTY AS A RESULT OF THE RECENT FLOODS IN KZN. I HAVE BEEN REFERRED TO A THIRD PARTY COMPANY TO DEAL WITH FOR MY CLAIM WHICH IS SO WRONG SEEING THAT OOBA COLLECTS MY PREMUIMS.
TO DATE, I AM STILL WAITING FOR AN ASSESSOR TO COME OUT TO CHECK THE DAMAGES. DUE TO THE SECOND HEAVY RAINS EXPERIENCED MY ROOF AND CEILING IS FURTHER DAMAGED BECAUSE OOBA FAILED TO DO THEIR JOBS.
THEIR SERVICE IS PATHETIC!!!!!!!! AND I WILL BE CANCELLING MY COVER WITH OOBA ONCE THIS CLAIM GETS FINALISED, IF IT EVER DOES.
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oobainsure's replyOfficial
23 May 2022, 09:30Dear Johanne
We take note of your complaint to us and we will surely investigate the matter and you should receive a reply from our ooba claims department from an e-mail address *** and a telephone call.
Our claims function is outsourced to Brolink Claims Administrators, so we will surely obtain the relevant documents and information from them and then engage with you further once this is at hand.
Many thanks for bringing the matter to our attention, and we do apologize of the inconvenience during this devastation in which you and your family find yourselves in and wish you all the best to restore your lives.
We trust that we will amicably answer all your concerns you have raised when we contact you.
Our humble apologies for any inconvenience which was caused during the intimation of your claim up to now.
Kind Regards
oobainsure's reply23 May 2022, 09:30
Official
Dear Johanne
We take note of your complaint to us and we will surely investigate the matter and you should receive a reply from our ooba claims department from an e-mail address *** and a telephone call.
Our claims function is outsourced to Brolink Claims Administrators, so we will surely obtain the relevant documents and information from them and then engage with you further once this is at hand.
Many thanks for bringing the matter to our attention, and we do apologize of the inconvenience during this devastation in which you and your family find yourselves in and wish you all the best to restore your lives.
We trust that we will amicably answer all your concerns you have raised when we contact you.
Our humble apologies for any inconvenience which was caused during the intimation of your claim up to now.
Kind Regards