Disappointed policyholder

Though my current situation has left me deeply frustrated and dissatisfied with the service provided by Ooba Insurance. I am writing to formally complain about the ongoing issues related to a water damage claim that was reported several weeks ago.

Despite multiple attempts to communicate with Ooba Insurance, I have encountered a persistent lack of responsiveness and poor communication. Today, after considerable effort, your service provider arrived to address the reported water damage. However, to my dismay, their focus was solely on the interior of the house, neglecting the crucial exterior repairs where the root cause of the damage lies.

In an attempt to escalate this matter and seek a resolution, I have spent a significant amount of time on the phone with Ooba Insurance this morning, specifically requesting to speak with a team leader or someone with the authority to address and rectify this issue promptly. Unfortunately, my efforts have been in vain, and I have been unable to connect with someone who can provide a satisfactory resolution.

Meanwhile, the service provider's team, ready and willing to perform the necessary repairs, is left idle due to the lack of direction from Ooba Insurance. This situation not only reflects poorly on the efficiency of your processes but is also a blatant misuse of everyone's time involved.

As a concerned policyholder, I am extremely disappointed in the level of service I have received from Ooba Insurance.

Sincerely,

Estie Potgieter ***