Disappointed Client - Ooba Home Insurance

I have home insurance with Ooba and had a blocked drain fixed at my house by Ooba insurance's service provider. The same drain was blocked again less than a month later. When I called Ooba to notify them of the situation they contacted the service provider who refused to visit my site to inspect the problem without charging me. Now I have to log another claim and pay again which I think is very unfair and did not receive assistance from Ooba to resolve the matter. Very disappointed.