LJ
Lizel J
1 reviews | Active since Oct 2019
31 Jan 2025, 16:15
Delayed in response from Ooba building claim
On the 11 Jan I logged a call after my mom accidentally broke the main bedroom window.
It's nearly 01 Feb and still to this day the window has not been replaced. I emailed ooba who told me that CLC is busy with the claim... Phoned emailed numerous times it's always we waiting on CLC. I am tired now as I have been sleeping with my kids as the cover that we had put on makes noise... Dust so bad. I don't know why it takes more than n month to get one window fixed.
Helpful (0)
Replies (5)0
Replies (5)LJ
Lizel J's updateReviewer Update
31 Jan 2025, 16:23Clc agent Bonolo Motatsi was going to call me back after I called and they could not locate her at her desk but nothing.
LJ
Lizel J's update31 Jan 2025, 16:23
Reviewer Update
Clc agent Bonolo Motatsi was going to call me back after I called and they could not locate her at her desk but nothing.
oobainsure's replyOfficial
31 Jan 2025, 16:33Dear Lizel
Please accept our sincere apology for any inconvenience you have experienced.
We will surely investigate the matter and get back to you shortly to ensure that you receive the appropriate service you deserve.
Thanking you for bringing this matter to our attention, and this will surely help us improve our service to you our valued client.
Yours sincerely
ooba insure
Please accept our sincere apology for any inconvenience you have experienced.
We will surely investigate the matter and get back to you shortly to ensure that you receive the appropriate service you deserve.
Thanking you for bringing this matter to our attention, and this will surely help us improve our service to you our valued client.
Yours sincerely
ooba insure
oobainsure's reply31 Jan 2025, 16:33
Official
Dear Lizel
Please accept our sincere apology for any inconvenience you have experienced.
We will surely investigate the matter and get back to you shortly to ensure that you receive the appropriate service you deserve.
Thanking you for bringing this matter to our attention, and this will surely help us improve our service to you our valued client.
Yours sincerely
ooba insure
Please accept our sincere apology for any inconvenience you have experienced.
We will surely investigate the matter and get back to you shortly to ensure that you receive the appropriate service you deserve.
Thanking you for bringing this matter to our attention, and this will surely help us improve our service to you our valued client.
Yours sincerely
ooba insure
LJ
Lizel J's updateReviewer Update
31 Jan 2025, 21:38I am moving over to Outsurance for sure
I was just told by ooba agent to contact the glass company to arrange for them to fix my window.
Then was told to fix it myself and send invoice.
Are you kidding me!
Since when do I work for CLC admin?
I have been in contact with the glass company whole week and this afternoon still they said they cannot do any work on he window as they have not received approval.
Why do you think it's my job to arrange this installation?
I was just told by ooba agent to contact the glass company to arrange for them to fix my window.
Then was told to fix it myself and send invoice.
Are you kidding me!
Since when do I work for CLC admin?
I have been in contact with the glass company whole week and this afternoon still they said they cannot do any work on he window as they have not received approval.
Why do you think it's my job to arrange this installation?
LJ
Lizel J's update31 Jan 2025, 21:38
Reviewer Update
I am moving over to Outsurance for sure
I was just told by ooba agent to contact the glass company to arrange for them to fix my window.
Then was told to fix it myself and send invoice.
Are you kidding me!
Since when do I work for CLC admin?
I have been in contact with the glass company whole week and this afternoon still they said they cannot do any work on he window as they have not received approval.
Why do you think it's my job to arrange this installation?
I was just told by ooba agent to contact the glass company to arrange for them to fix my window.
Then was told to fix it myself and send invoice.
Are you kidding me!
Since when do I work for CLC admin?
I have been in contact with the glass company whole week and this afternoon still they said they cannot do any work on he window as they have not received approval.
Why do you think it's my job to arrange this installation?
oobainsure's replyOfficial
03 Feb 2025, 18:15Hello Lizel
Please advise whether you have had any other assistance past this point? I would like to ensure your feedback has been passed on to the relevant consultant so that we can swiftly assist you.
Many thanks,
The oobainsure Team
Please advise whether you have had any other assistance past this point? I would like to ensure your feedback has been passed on to the relevant consultant so that we can swiftly assist you.
Many thanks,
The oobainsure Team
oobainsure's reply03 Feb 2025, 18:15
Official
Hello Lizel
Please advise whether you have had any other assistance past this point? I would like to ensure your feedback has been passed on to the relevant consultant so that we can swiftly assist you.
Many thanks,
The oobainsure Team
Please advise whether you have had any other assistance past this point? I would like to ensure your feedback has been passed on to the relevant consultant so that we can swiftly assist you.
Many thanks,
The oobainsure Team
LJ
Lizel J's updateReviewer Update
04 Feb 2025, 08:52As for Abil services Glas company 10/10! for service.
Ooba can expect a cancelation email from me soon.
Ooba can expect a cancelation email from me soon.
LJ
Lizel J's update04 Feb 2025, 08:52
Reviewer Update
As for Abil services Glas company 10/10! for service.
Ooba can expect a cancelation email from me soon.
Ooba can expect a cancelation email from me soon.