Delay in Resolution that caused more damage to home content, structure, causing destress and illness to family

As a loyal paying client for over ten(10) years, we would have never believed that we would receive such pathetic service recently.

We logged a claim and instead of getting a prompt and efficient service, Ooba and its partner 4-Sure delayed their process and intern our house and contents such as laminate flooring, walls, cupboards and other content damaged.

When the vendors of Ooba and 4-Sure came they themselves could not find the issue. How is it possible for professionals to not find the issue. Then the reports was delayed and this is due to miscommunication on the side of Ooba and its partner 4-Sure.

This is after, multiple calls and emails to Ooba and 4-Sure.

We are appalled by the bad service that we as loyal clients received. We recommend that the public take note of this bad service from Ooba and its partner 4-Sure when they consider a home/household insurer.

URGENT closure is requested by Ooba as everyday that goes by our home and contents further damage. We cannot believe that Ooba and 4-Sure left this issue for so long (up to date and over 3 weeks), We demand that Ooba and 4-Sure provide us with the service that we are paying for, and to do their duty as a service provider and taking care of us as clients.

Due to their lack of urgency, we as a family were forced to move out of our comfortable bedrooms and now living in our lounge. Ooba and 4-Sure is well aware of our situation as they hold all the calls and emails that we sent as well as the reports. Due to the lack of care our family fell ill.