Consistent Delays, Vague Responses & Zero Accountability — Deeply Disappointed

I’m writing this review out of sheer frustration with the ongoing lack of transparency and accountability from Ooba Insure regarding my recent claim. Note that highlighting that the choice of underwriter (and their performance) is Ooba's responsibility, not mines.

After an unreasonably delayed response (only prompted by my previous negative review), I was met with vague explanations and no formal documentation to support the rejection of my claim. To date, I still have not received the formal rejection letter referenced in earlier communication, thus have requested that I am provided with a direct extract from the signed policy stating that burst flexi pipes are excluded from cover.

What’s more troubling is that this isn’t an isolated incident. A previous claim was also declined under in my opinion unclear grounds on a property I had recently purchased — a decision made without any real consideration of the facts or acknowledgment that I'm a homeowner, not a building inspector.

The delays in communication, the contradictory explanations and requests for documents, the absence of documentation all point to a systemic issue. Ooba insure seems to spring into action only after public criticism, which says a lot about how much (or little) they value their clients once a policy is in place.

It’s becoming increasingly difficult to see what real value this policy provides. Judging by Ooba’s HelloPeter rating (3.4 at the time of writing), this experience is not unique — many others have shared similar and or worst concerns. The initial sign-up may be smooth, but everything that follows leaves much to be desired.