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Nthabi M

1 reviews | Active since Aug 2024

15 Aug 2024, 10:02

COMPLAIT AGAISNT BEING INSULTED BY THIS INSURER

TO WHOM IT MAY CONCERN

I AM AN UNHAPPY OOBA PREMIUM PAYING CLIENT WHO HAS FOUND NO JOY IN THE MANNER INSURANCE INSTITUTIONS TAKE ADVANTAGE OF THEIR CLIENTS.

I HAD A CLAIM FOR MY BUILDING INSURANCE WHICH I HAVE WITH OOBA INSURANCE. A PLUMBER AND BUILDER WAS CALLED OUT TO MY HOUSE THE PLUMBER DID HIS DUTY AND LET THE HOUSE WITH TORN DOWN WALLS THIS WAS ON THE 7TH OF AUGUST DAYS PASSED WITH NO COMMUNICATION FROM 4SURE WHATSOEVER. I STARTED CALLING FROM THE 12TH AND SPOKE TO A GUY CALLED FULLEN WHOM COULD NOT ASSIST WHATSOEVER AND ADVISED ASSESSORS HAVE BEEN ASSIGNED TO THE CASE AND I WILL BE CALLED IN THE AFTERNOON SO I CALLED IN THE MORNING AS I ALWAYS DO AND THEY NEVER KEEP TO THEIR WORD.

NEXT DAY STILL NO CALL I CALLED AND FORTUNATELY THE SAME GUY ANSWERED THE CALLED THE CALL WAS A COMPLETE JOKE AND FORTUNATELY THIS TIME I RECORDED THE CALL WITH MY OTHER CELL PHONE AS I PREVIOUSLY ASKED HIM FOR RECORDINGS OF THE CALLS I HAVE HAD WITH 4SURE AND HE TOLD ME ITS A LONG PROCESS WHICH HE DOES NOT KNOW OR HAVE KNOWLEDGE HOW LONG IT TAKE OR HOW IT WORKS SO I DECIDED TO START RECORDING MY CALLS TO THEM. HE ENDED UP CALLING A GUY CALLED SHALTON ANDREWS WHOM ASKED FOR A 1% TRUST FROM ME TO ASSIST ME WITH THIS CLAIM HE PROMISED TO CALL YESTERDAY AT 11 WHICH OF COURSE DIDN’T I THEN CALLED AROUND 12 ALSO HAVE THE RECORDING OF THE CALL AND UNFORTUNATELY THE CALL TOOK 22 MINUTES WHICH HE DID NOT EVEN TAKE MY CALLS.

AS PER ATTACH THIS INSURER WHAT’S TO PAY ME OUT A SUM OF 2800 FOR THE BUILDER TO COMPLETE THE MESS THE PLUMBER DID ACCORDING TO THEM, THEY ARE REJECTING THE QUOTATION FROM THE BUILDER WHOM THEY APPOINTED. FULLEN FIRST ADVISED HE COULD NOT SEE THIS QUOTE NOR THE AMOUNT I HAVE TO RECEIVE BUT I GUESS ONCE I PRESSURED HIM OR HE GOT CONFUSED HE ENDED UP TELLING ME I WAS GOING TO GET PAID OUT 3000 WHICH IS NOT TRUE BECAUSE AS YOU CAN SEE THE ATTACHED IS 2800 WHICH HE SAID I WAS NOT SUPPOSED TO BE CHARGED ACCESS AS I HAVE ALREADY PAID IT TO THE PLUMBERS AN AMOUNT OF 850 OK WELL. FURTHERMORE HE ADVISED THE QUOTE OF THE BUILDER IS 24 000 WHICH I ASKED WHY IT IS BEING REJECTED AND I WAS TOLD THERE ARE SOME THINGS WHICH THEY CANNOT PAY FOR AS THEY ARE NOT CAUSED BY THE WATER LEAKAGE I UNDERSTAND THAT I THAN ASKED WHY DON'T THEY REJECT WHATEVER THEY DO NOT WANT TO COVER AND PAY FOR WHAT THE WATER DAMAGED HE COULDN’T ANSWER HENCE HE BASKED FOR ASSISTANCE FROM THIS SHALTON WHO ENDED UP BY SAYING MY MUST GO TO AVBOB WHICH I ASKED IF HE IS CURSING EM TO DIE OR WHAT IS HIS INTENTION TO MENTION SUCH WHICH YESTERDAY MORNING I TRULY WENT TO AVBOB AND I LOST MY SISTER IN LAW COINCIDENCE RIGHT,

NEVERTHELESS, I HAVE RECORDING OF ALL THIS WHICH I CAN’T ATTACH TO THIS EMAIL DUE TO SPACE BUT WILL TRY TO SEND FROM MY WORK EMAIL WHICH IS WRONG BUT I NEED ASSISTANCE.

I REJECT A PAYOUT I DO NOT WANT A PAY OUT FROM THIS INSURER I NEED A BUILDER TO COME AND FIX MY HOUSE, I WILL NOT GO OUT THERE TO LOOK FOR A SUPPLIER MYSELF TO COME AND FIX THIS HOUSE I DO NOT PAY INSURANCE FOR THAT. MY PREMIUMS ARE PAID TO DATE AND I ALWAYS MAKE SURE I PAY MY INSURANCE. I WILL SHOUT TILL I GET ASSISTANCE AND TAKE IT WHEREVER I NEED TO I HAVE BEEN TREATED UNFAIRLY FROM DAY THESE PEOPLE DO NOT EVEN HAVE THE DECENCY TO GIVE ME COURTESY CALLS THEY LIE TO MY FACE AND WORSE WISH ME DEATH

UNHAPPY CLIENT...I'M GOING TO X Y AND Z AND ANYONE WHO HAS EARS.

FYI TRAIN YOUR STUFF IF YOU CAN HEAR THE CALL BETWEEN MYSELF AND THE GUY CALLED FULLEN SHAMEFUL…HE IS A NICE GUY AND VERY WELL SPOKEN BUT THE CONTENT OF HIS WORK NO WAYS I WORKED FOR LIBERTY LIFE AND COMPARED TO YOU YOU ARE HAVE A LONG WAY TO GO SHAME

NTHABSIENG VINOCENTIA MAVUSO

0
Replies (8)
oobainsure
oobainsure's reply15 Aug 2024, 11:18
Official
Dear Nthabi

Thank you so much for getting in touch with us and brining the matter to our attention.  We are so sorry to hear about your experience and apologize for the inconvenience caused.  We have referred your complaint to the relevant department which will be in contact with you shortly to investigate the matter further.

Friendly Regards, 

ooba insure

NM
Nthabi M's update15 Aug 2024, 11:36
Reviewer Update
wow as for friendly regards when one of your stuff members wished death upon my life and next day my sister in law died wow
oobainsure
oobainsure's reply15 Aug 2024, 14:02
Official
Hi Nthabi

You’ve raised the following issues

Insufficient communication and unfinished repairs

We’re sorry for the inconvenience you’ve been through because of your home being left in the state it is. That must be incredibly frustrating. I assure you we're giving your complaint the attention it deserves.  You’ll get a call shortly from a senior member of staff on a way forward

Inadequate payout offer and rejection of builder's quote

it’s completely understandable why you're upset about the payout and rejected quote. You deserve fair compensation and clear explanations. Your claim has been escalated to a senior manager for review and advice on a fair resolution. 

Poor customer service and broken promises

I'm genuinely disheartened to hear about the poor service you've endured. You've been more than patient, and the service so far hasn’t been acceptable. 

Perceived Insensitivity and Disrespect:

We’re deeply sorry that a comment made by the consultant added to your distress, especially during such a difficult time. Please know that this was never our intention, and to allow us to investigate this particular issue, please send us the recorded conversation you had with the consultant. This will allow us to take the necessary actions. 

Preference for repairs over cash payout

We've noted your preference for repairs rather than a cash payout.  A resolution will be provided when you’re contacted by a senior manager shortly. 

I hope the above captures all the issues raised in your post. 

Finally, I want you to know that your voice has been heard. You shouldn't have to fight this hard for proper service. Please allow us the opportunity to review your claim and resolve it.

Regards

NM
Nthabi M's update15 Aug 2024, 14:08
Reviewer Update
surely when we call we are told all calls are recorded kindly requeast my call which was on the 13th of August 2024 to listen. the conversation took an hour, the guys name is Shelton Andrews he is in claims
NM
Nthabi M's update16 Aug 2024, 08:28
Reviewer Update
GOOD MORNING RISUNA
PLEASE NOTE I AM ACKNOWLEDGING YOUR EMAIL WITH DEEP CONCERN AS WELL, THIS REVISED QUOTATION YOU PEOPLE WANT THE SUPPLIER TO DECREASE FROM 24K TO 2800 AS IT STANDS IT SEEMS LIKE YOU GUYS WANT HALF JOB DONE TO MY PROPERTY. LAST NIGHT I WAS THINKING ABOUT YOUR INSURANCE INSTITUTION AND IT HIT ME THAT THIS MIGHT BE A CULT WHY IS IT THAT SHELDON INSINUATES OR INITIATES DEATH ON ME AND DEATH HAPPENS IN MY FAIL BECAUSE GOD PROTECTED ME, WAS THIS DELIBERATE SO THAT YOU AVOID FIXING THE HOUSE YESTERDAY HE CALLED ME AND I ASKED HIM IF HE SAYS WHAT HE SAID TO ME TO ALL CLIENTS AND HE COULDN’T ANSWER ME. RISUNA PLEASE DO ME A FAVOR AND CC HIM BECAUSE OOBA DOES NOT BELIEVE ME THAT THIS GUY SAID I MUST GO TO AVBOB PLEASE. NOW YOU ARE TELLING ME YOU ARE GOING BACK TO THE SAME SUPPLIER YOU REJECTED, WHY AREN’T YOU CALLING THE ONE WHOM GAVE YOU THE AMOUNT YOU GAVE ME OF 2800? I HAVE BEEN ASKING AND TILL TODAY I DO NOT HAVE AN ANSWER AS TO WHERE DID THIS 2800 DERIVE FROM WHO AND WHY DID YOU GUYS CONCLUDE THAT THE DAMAGES AMOUNT TO 2800. YOU GUYS’ ARE ******.
YOU GUYS ARE UNPROFESSIONAL I HAVE BEEN **** TO INSULTED AND REPEATEDLY MADE A FOOL. THIS INSTITUTION DOES NOT DESERVE TO OPERATE NO WAYS.
INSULTED CLIENT
NTHABSIENG MAVUSO
NM
Nthabi M's update16 Aug 2024, 08:29
Reviewer Update
Good day

i need scope of work before the supplier comes to me
NM
Nthabi M's update16 Aug 2024, 08:38
Reviewer Update
I JUST RECEIVED A CALL FROM SOMEONE IN CLAIMS AND ADVISED A SUPPLIER WILL BE COMING TO MY HOUSE UNFORTUNATELY THE CALL GOT CUT OFF AND HE DIDNT CALL BACK IM CURRENTLY ON A CALL TRYING TO GET HOLD OF YOU GUYS YET AGAIN, I WOULD LIKE SCOPE OF WORK AND THE PREVIOUS QUOTE AS WELL AS THE REVISED ONE BEFORE THE SUPPLIER COMES TO MY HOUSE, FURTHEMORE PLEASE NOTE I AM NOT DISPUTING THE OUTSIDE TO BE DONE IF THAT'S BEING REJECTED THAT'S FINE BUT YOU CAN NOT REJECT DAMAGES MADE BY THE WATER DAMAGES THAT IS SUPPOSED TO BE COVERED THE WALL IS DAMAGED DUE TO THE WATER LEAKAGES AND SHOULD BE FIXED
NM
Nthabi M's update16 Aug 2024, 09:50
Reviewer Update
REST ASSURED I WILL NOT ACCEPT ANYTHING EITHER THAN MY PROPERTY BEING FIXED ACCORDINGLY, YOU CAN REJECT DAMAGES THAT ARE UNRELATED TO THE WATER LEAKAGES LIKE THE PAVING WHICH ARE REMOVED FOR WATER TO GO INTO THE SOIL THAT’S OK, BUT YOU CANNOT REJECT THOSE WHO ARE RELATED LIKE THE WALL WHICH YOU CLEARLY SEE ITS BEING DAMP BECAUSE OF THE WATER FROM THE BATH WHICH IS BY THE WALL THAT’S COMMON SENSE GUYS. IF YOU WERE ABLE TO FIX THE WATER LEAKAGES WHICH WAS ALSO CAUSED OVER TIME AS YOU CLAIM AND TO MY NEGLIGENCE AS YOU ALSO CLAIM BUT THEN YOU FIXED BECAUSE YOU ARE AWARE IT WAS GOING TO CAUSE MORE DAMAGE TO THE PROPERTY YET YOU ARE FAILING TO FIX THOSE WHICH THE VERY LEAKAGES CAUSED AND WILL CAUSE MORE DAMAGE TO THE PROPERTY THAT IS HYPOCRITICAL OF YOU AND I WILL NOT ACCEPT THIS JUST THINK GUYS THINK. WHEN I FIRST INITIATED THIS CLAIM I WAS HONEST WITH YOU ABOUT EVERYTHING GO LISTEN TO THE RECORDING OF THE 6TH OF AUGUST 2024 THIS IS LONG OVERDUE TODAY IS 10 DAYS LATER WOW AND UNNECESSARILY SO WHEN YOU DEBIT OUR PREMIUMS WHICH WAS TAKEN YESTERDAY AND GOING TO REVERSE AND STOP IT BY THE WAY, YOU DO IT WITHOUT HESITATION AND NOW THAT YOU HAVE TO DO YOUR PART YOU GIVING ME THE RUN AROUND, SEE YOUR HYPOCRISY YOU DON’T EVEN HAVE A SUPPLIER FOR THIS 2800 YOU WANT TO GIVE ME BECAUSE YOU THUMB SUCKED THIS AMOUNT AND THINK I’M STUPID ENOUGH TO SEE MONEY BECAUSE BLACK PEOPLE ARE POOR YOU THINK YOU CAN BUY ME OFF WOW, YOU THEN GO BACK TO THE VERY SUPPLIER WHOM YOU REJECTED WOW THIS IS UNPROFESSIONAL YOU NEVER GOING TO GROW AS AN INSTITUTION AS I HAVE ALLUDED THIS IS A CULT AND NOT A PROFESSIONAL INSTITUTION YOU LIE AND DON’T KNOW YOUR JOB GUYS GET KNOWLEDGE FROM OTHER INSURANCE INSTITUTION I WORKED FOR LIBERTY AND I HAVE NEVER SEEN ANYTHING LIKE THIS WOW. YOU ARE PROFESSIONAL UNPROFESSIONAL.