Claim rejected - pathetic service

I have been a loyal customer for the past 8 years without any claims.

My garage door motor stopped working over the weekend- and the first working day I called to log a claim (Monday)

On Wednesday a technician came out, was not here for even a minute. I haven't heard from the insurer - and thus I called today again - a week later, to find out what is going on.

They told me that my claim has been rejected, as I did not maintain the property.

That is absolute ridiculous. My husband passed away 2 years ago, and how am I suppose to maintain a garage motor as a woman alone? That is not stipulated in the policy that I must get the motor serviced every year.

In the meanwhile, I am battling to open the double door on my own, as it is quite heavy.

I am not happy with the outcome. If this is not sorted, I will take it to Facebook and the ombudsman.

I am also considering moving my insurance to another company, as this is absolute pathetic service.

My policy number is MEV52315.

Thank you Mrs L Olivier