Claim not resolved for 6 months now

Lodged a claim with Ooba homeowners insurance on 18 August 2020.problem still not resolved. Left with a broken shower for 6 months. Raised numerous complaints. They don't respond to emails. Team leaders don't take calls. The brolink call center lines do not work. Escalated claim to Samantha twice. Promised feedback and no response heard.. Service is pathetic. Opened a case with the insurance ombud now... Don't recommend ooba insurance..