Claim not being processed. No feedback

If I could give zero stars I would! Made an insurance claim beginning of January. No feedback, nobody seems to know anything there. Nobody can tell me what's going on with my claim. An assessor came through sometime in January and gave a report. No feedback it's now March. The lady that says she's now dealing with our claim and has no documentation of anything and we must now start the process again. That was the last I heard, she is unreachable and fails to provide any feedback. It's now been 3 months and zero movement on our claim. The house is a mess. Pathetic service. Waste of premiums! Case no: MSA59210/1