Claim no update

Underground Leak Claim – No Feedback, No Action

I submitted a claim for an underground leak on 11 May. A plumber came on 14 May, and on 17 May I was told feedback would follow by 18 May. It’s now well past that date, and I’ve had no updates, no communication, and no resolution

The leak is still running daily, my water meter is skyrocketing, and I’m left paying the price while my insurer does nothing. This is unacceptable service and I am extremely disappointed.