Building claim nightmare

I have never been so dissappointed in an insuarance as much as I have with this Ooba insuarance. I logged a claim on the 6th of February 2023, which they said they will assign an assessor who will get hold of me within 24hours, after a week on now news I called them back to follow up and they informed me that they will issue a demand to the assessor to call and make an assessment appointment that same day by 10am which again never happened, today, its the 15th of February, I am still struggling to get through just the first stage of assessment. imagine what's going to happen with the rest of the stages, I don't even want to know. I strongly advise against them if you really want to keep your sanity in times of need.