Bad/No service OOBA Insure

I am extremely unhappy with services from hollard and OOBA, which has been unprofessional + inadequate.

Personally called a number of times to get approved SOW from hollard and took over month from registration of the claim I again had to ask from contractor assigned. Nobody called or explained anything about policy or what could or could not be covered with this claim process so far. I have explained my frustration and concerns a number of times. No response whatsoever from OOBA. In end just increased policy schedule.