MC
Mark C

1 reviews | Active since Jul 2018

10 Jul 2018, 08:27

Bad/No Service

Submitted a claim on the 25th of June for a leaking pipe in my ceiling. The plumber came out the next day and the assessor the day after that, since then nothing has happened and today is the 10th of July. This is after I have phoned them 3 times regarding the issue! My mats in my house are stinking due to it being damp and the damage is getting worse due to it being leaved unattended.

0
Replies (2)
oobainsure
oobainsure's reply10 Jul 2018, 09:01
Official

Thank you for bringing this matter to our attention, we shall investigate and provide feedback shortly.

oobainsure
oobainsure's reply11 Jul 2018, 14:53
Official

Dear Mr. Mac Callum

We do apologize for the delay caused by Hollard Insurers during the submission of this claim.

We have arranged with them to offer you a cash settlement to speed matters up.

Should you require any further assistance, please e-mail *** and we will gladly ensure that you get our special attention.

Thank you