Bad service from OOBA insurance

The service is very poor , I reported to them that my gate motor has been ****** on 26/01/2024, to date (03/02/2024)my gate motor has not been replaced and most importantly that status of my claim is unknown. After numerous calls I am told to wait for validation. I now feel very unsafe- the gate motor is not just for convenience but also for safety. I joined this insurance company in 2018 and never claimed even once, my first claim I am encountered with this poor service. This is not acceptable. It is clear that they don’t care about the customer - very disappointed ☹️