Bad service

On the first of February 2022i logged a claim for building insurance because my gate motor had a fault I sent the damage report, on the 7th of February i had to send another email after making several calls asking about my claim on the 9th of February i received an email saying they have appointed someone who will come to fix the problem we waited for about three weeks not hearing anything or why the electrician wasn't coming to fix our problem Until we decided to fx it on our own. On the 2nd of March we had it fixed few days after the person appointed to fix the gate came, the gate was already fixed so we sent him back. Claims department requested that i send an invoice i sent the invoice and damage report that was on the 20th of April 2022 but its now the second week im waiting for a call or a email.

Second incident I had a burglary at my house i sent an email again on the 19th of April 2022 because my door, door handle and burglar guards were damaged and needed to be fixed but till this day i have never received feedback regarding the claim. Im so disappointed at your service, you do not communicate with the clients you take long to respond and when i was transferred from one person to another. Im disappointed I even want to change my insurance . Ref OOBA*** Email ***