1 reviews | Active since Oct 2020
BAD SERVICE
we are very disappointed in the service we have received, We have just had our second claim rejected through OOBA insure our first claim was from a brand new retainer wall being washed away about a year ago in a heavy storm, we were only told after the claim that we were not covered for this (not stipulated in our agreement and we stupidly assumed).our second request was due to our roof having a leak after bad rains, this was rejected due to maintenance. our concern now was we had bought this house 3 years ago no one explains this to us and we just seem to have coverage for our keys to be replaced if we broken into. on both occasions I have asked for written rejection claims and the first time I let it ago and let it be as a bad experience. now on our second claim I have been quite determined to get this for three weeks now ( just getting the same back and forth as before). I have voiced my concerns that I don't think we understand our policy correctly and we are not happy with the service we are receiving and have also found out that other insurance have offered more coverage. I was brushed off and still bouncing between Brolink and OOOBA claims with no solid feedback. I called OOBA out again stating not even an apology for the way this is being handled.
To date I'm told the claim has been referred an we await feedback. I have sent OOBA another email stating I'm not happy and this just seems to prove business is not needed or wanted.
Its sad to see that they can take money every month and not even be available or concerned with clients need advice or help with policies.
Well I guess young and naïve and we all learn from our mistakes and I have now asked the correct questions with the next Insurance company and will be getting more coverage for the same amount every month.
Thanks OOOBA the next correspondences from me will be my Cancelation ;)
Kind Regards
oobainsure
Kind Regards
oobainsure
My complaint was not just on the rejection but on the service we had received.
I had mentioned many times in my review as well as multiple times via email that we felt like we did not understand our policy and what we were covered for as well as the fact that we had found other insurance that covered more than Ooba had. I had commented that Ooba had not even bothered to call us to ensure we were on the same page and help us to understand our coverage. This was our biggest issue.
We only received a call once our cancellation was sent through to find out why.
The fact that you have zoned in to one sector and not on the fact on your service just goes to show you have no interest your customers.
In the time it has taken to get responses on both reviews and emails which still have provided no information to what we have requested, we have in this time moved over to greener pastures with much more cover, so thank you all for giving us that push...
My complaint was not just on the rejection but on the service we had received.
I had mentioned many times in my review as well as multiple times via email that we felt like we did not understand our policy and what we were covered for as well as the fact that we had found other insurance that covered more than Ooba had. I had commented that Ooba had not even bothered to call us to ensure we were on the same page and help us to understand our coverage. This was our biggest issue.
We only received a call once our cancellation was sent through to find out why.
The fact that you have zoned in to one sector and not on the fact on your service just goes to show you have no interest your customers.
In the time it has taken to get responses on both reviews and emails which still have provided no information to what we have requested, we have in this time moved over to greener pastures with much more cover, so thank you all for giving us that push...