BAD SERVICE

Claim ***/1. On November 7, 2023, I submitted a claim; the service provider was routed to assess the claim; the turnaround time for feedback was 48 hours. Three days later, I contacted the insurer, only to find out they had never received any feedback from the service provider regarding the assessment. I highlighted the emergency of the claim: the huge sliding door window is broken, and it is a security risk for my family. Flag 2: I had to follow up again. Two days later, the insurer should have been in contact with the client with an update, not the client with the insurer. Back and forth from the 13th every single day, I contacted the insurer just to get the answer. The claim was escalated to the claims handler and sent for validation, and I have to wait 48 hours. On the 17th, the claim was approved when I insisted on speaking to a manager. I immediately contacted the service provider. From the service provider side, they are awaiting the confirmation email that the claim has been approved. Once they receive the email, they will attend to resolve it. In the interim, they will schedule for today this morning. I've been trying to get hold of the insurer since this morning, but there has been no answer. There are endless problems, and this is a security risk. They are not going to be accountable if anything happens to my family that they do not consider. No follow-ups from the insurer; nothing. This is after they moved to this 4Sure company to handle their claims. Poor, poor, bad service. My claim has not been resolved since November 7th.Therefore, I refuse to pay for access, my time spent, and the cost of calling to get an answer to my claim.