BAD SERVICE CANNOT COMPARE TO THIS

Hi OOBA this is update on your bad service relating to my claim, ok so you send out the structural engineer a week ago and then once again silence, I call your call center, get asked for a claims number ,they cannot assist due to it being on their old system , and only 3 people and their team leader have access to that system but they are all in a meeting , WOW IS THAT A SURPRISE-AND AM I SURPRISED- so once again i am getting no joy, i am using my airtime to call for an update on my claim, then you have a cheek to send me a survey to ask if i will recommend you are you joking ---- COME NOW GUYS ARE YOU FOR REAL