Bad service at ooba home loans

This insurance is a disappointment on the highest level i can ever explain. I made a claim for a leaking pool pipe which is catered for in my cover but contrary to the pool companies report, ooba alleges that my fibre is leaking, which it isn't. A second opinion from the paving company they sent to replace my paving after a job, also highly suggests a leaking pipe as that paving is falling in but they have decided to ignore this and leave me with a leaking pipe, u mud heap and open paving and continuous loss of water which has even affected my building walls. I have called them countless times and was promised that a plumber would be sent on site but nothing has materialised to date. Do fall prey to these guys I have learnt the hard way for an honest customer who's paying premiums and complying only to be treated so inhumanely. Customer is not king at ooba