MC
Margaret C

1 reviews | Active since Oct 2022

11 Mar 2024, 08:05

Bad service and client service

They said they'll prioritize my claim just to reject it and the guy who phoned me even said "he knows wer I'm coming from" although he doesn't know me and I see it as an insult

0
Replies (3)
oobainsure
oobainsure's reply11 Mar 2024, 12:36
Official
Dear Margaret

Thank you so much for getting in touch with us and bringing the matter to our attention.  We are so sorry to hear about your experience and apologize for the inconvenience caused.  We have referred your complaint to the relevant department which will be in contact with you shortly to investigate the matter further.

Friendly Regards, ooba insure

MC
Margaret C's update11 Mar 2024, 12:38
Reviewer Update
Apologies can't fix the problem take action for a change please
MC
Margaret C's update11 Mar 2024, 14:37
Reviewer Update
All my premiums is up to date and I'm still paying each month now I have to pay out of my own pocket the damages that's unacceptable because buildings degenerative