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Patrick M

1 reviews | Active since Jul 2021

19 May 2022, 12:02

Bad service

I recently submitted a claim with Ooba for my ceiling that collapsed. To my suprise, the claim was rejected. Reason being that the *****s were drilled too deep and caused the ceiling to fall. I am 2 months into the house. None of these was explained. No one said that if the ceiling *****s are drilled too deep, they will not cover. Bad service from OOBA

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Replies (1)
oobainsure
oobainsure's reply19 May 2022, 12:24
Official
Dear Patrick

Thank you so much for getting in touch with us and bringing the matter to our attention.  We are so sorry to hear about your experience and apologize for the inconvenience caused.  We have referred your complaint to the relevant department which will be in contact with you shortly to investigate the matter further.

Friendly Regards, ooba insure