Bad service

I logged a claim on 8 May 2026 and since then I have had to constantly follow up myself to find out the progress of the claim. No proper updates were provided unless I called.

Only on 18 May 2026 did I receive a call advising that an assessor would be sent out. However, by 22 May 2026 no assessor had arrived, yet I then received a call informing me that my claim had been rejected.

I am extremely disappointed with the handling of this matter. The service has been very poor, communication has been lacking throughout the process, and the claim decision was made without an assessor even attending the property as advised.

I'm really disappointed in the service I have received from a company that I paid on time every month.