Bad Service

Ooba Insurance are the worst insurance i dealt with in my life. I lodged a claim with them roundabout the beginning of July 2024, my roof was leaking. They advised they will send out an assessor to my property which took about another 5 days before the assessor came out to my property. Then another week passed by with not contact from Ooba. After this i made numerous phone calls requesting feedback, the excuses came flooding in, they did not receive the assessors report, they received the wrong report, they only received the on day I called, bla bla bla. You request them to call you back out of the 10 plus calls i made i was called back only once this is disgraceful from a company that debits the installment every month. Now almost a month later the call center agent informs me today that my claim will/might declined due to maintenance not been done to my property. I am occupying my property for about two years now, what do the insurance company expect from me, every time it rains that I need climb on to my roof and inspect my roof for leaks and maintain same. I was under mistaken impression that you obtain insurance for such instances. Then in the policy document under 3.2 states excluded due to lack of maintenance, please explain what is lack of maintenance, if my roof blows off and i did not check the nails that holds it together on weekly bases is that lack of maintenance. Ooba's policy document is poorly written with no explanation as to what is lack maintenance. So now await the outcome of my claim by COB today then I guess the Ombudsman will be my next stop this is unacceptable how Ooba does not want cover your claims but they line their pockets with your hard earned money. So hopefully I will receive a response to my review .