NC
Natasha C
1 reviews | Active since Jul 2019
05 Jul 2019, 13:40
Bad customer service
I would like to Express my dismay at the treatment I recieved from Nina Frantz on 05 July 2019. I am a client and merely called for clarification regarding my bond insurance versus building insurance. She was dismissive and clearly very irritated by my lack of knowledge. After numerous attempts to gain information from her she brushed me off instead answering my questions with a question. Nina I was appalled at the way you handled my query . Simple patience and kindness would have been appreciated.
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oobainsure's replyOfficial
25 Jul 2019, 14:21Thank you for bringing this matter to our attention. We refer to our telephonic discussion, in which we apologised for the way in which your enquiry was dealt with. Our apologies were accepted, and we await your documentation with regards to canceling your Bond Protector Policy for the property which was sold.
oobainsure's reply25 Jul 2019, 14:21
Official
Thank you for bringing this matter to our attention. We refer to our telephonic discussion, in which we apologised for the way in which your enquiry was dealt with. Our apologies were accepted, and we await your documentation with regards to canceling your Bond Protector Policy for the property which was sold.