Atrocious Service! Stay Away!!

Such horrible service from Ooba. We submitted a claim on the 22nd of October, and we still have not received any assistance. They sent people to the house to assess and then it was dead quiet. When we call in, we are sent from pillar to post. They made us wait for close to an hour on the line only to tell us that they will call us back, which they did not. To say I am upset is an understatement. They collect their premiums on time but are unable to show up to the party when they are required to. The people at the call center are so ***********. No one knows anything, instead, they forward your call to the next person that doesn't know anything as well.