VK
Verona K

1 reviews | Active since Sept 2024

19 Aug 2025, 08:33

Appreciation Token to Renatta Singh

I would like to express my sincere appreciation to Renatta Singh for the outstanding service she provided in assisting me with my insurance query.

Initially, I was extremely frustrated due to the lack of support and delayed responses from the person originally responsible for my policy. This left me feeling disappointed to the point where I was considering cancelling my insurance altogether. However, when Renatta took over, the experience completely changed.

She was professional, efficient, and highly responsive. Renatta immediately understood my concerns, acted with urgency, and ensured that my issue was resolved promptly. Her excellent communication and dedication turned a very negative situation into a positive one.

Thanks to her efforts, I now have confidence in the service and have chosen to remain with the insurance company. Renatta is a true asset, and her commitment to customer care deserves recognition.

0
Replies (1)
oobainsure
oobainsure's reply19 Aug 2025, 15:53
Official
Hi Verona 

Thank you for sharing your experience with our claims process. 

We're glad we stepped up and turned the initial frustration into service excellence

Reagrds
oobainsure