Appalling Customer Service (Ooba)

Hi, if there’s anyone here shopping for buildings insurance, do yourself a favour and stay far far away from Ooba insure. I have been a paying customer since 2021, never had to claim until 2 weeks ago and that’s when the nightmare begun.

The standard of customer service or lack thereof is something out of this world, you have to call 15 times just to be able to log a claim and get a claim number, after that there’s no further communication from their end, no update no progress report no feedback, the claim goes nowhere unless you call.

Then on one of my follow up calls I was told my claim has been rejected, asked for a signed rejection letter, nothing until today.

2 days ago, I got a call from the assesor/contractor telling me that my claim had been approved and they would call back to confirm a date to commence with the repair, they never called back. I contact them yesterday and they now change and tell me claim was rejected, mind you no official communication from the useless insurer.

I called their H/O number (0860) 006-622 8 times this morning and the machine kept saying no agents available….i them sent an email but no response, if anyone from Ooba cares my claim ref number is :801957. Not holding my breath.

If you value your money,time and property, do not consider Ooba insurance in your options.

I’ll be glad to take recommendations of other useful insurers I can use.

Regards Masi