APPALLING CUSTOMER SERVICE

I logged a claim for a faulty borehole on Monday 18Nov, and on the same afternoon I received a call that my claim has been registered. I then received an email promising that a certain Lemogang Moroke would call me. Nothing happened for the whole week and on Friday the 22nd I wrote back asking when I'd receive Lemogang's call. I received no response. I then reported the matter on hello peter on tuesday 26Nov and surprisingly received an immediate call that an assessor would come to my house. He came and did his checks and said I’d get a call from the insurance.

The process is that once the assessor has given their report to the insurance I should receive a call advising me of the way forward. Needless to say, I have never heard from the insurance since then. We are now at the end of the 3rd week since I registered a claim and the waiting continues. I keep sending them emails and no one responds, as if I have the wrong email address or I’m speaking to a rock. APPALLING SERVICE, VERY UNACCEPTABLE, I’M WONDERING IF THEY TREAT ALL THEIR CLIENTS LIKE THIS.