Appalling After-Sale Service form ooba Insure

If I could give no stars I would. Our sales consultant Sharonne is suppose to know the requirements of the bank with regards to Mortgage Protection Plans. Not only did she sell us a product that was not accepted by FNB, she didn't liaise with them beforehand as we requested and went on leave with no one attending to her queries or even an out-of-office notice. I had to phone and email both ooba Insure and FNB Life Insurance, which now resulted in 2 debit orders that will go-off this month and Hollard is not cancelling our MPP even though we are within the 31 days cooling-off period as stated in their disclosure letter. Terrible service!!!