Another claim administrator but the same old problem. Stay away from this insurer. Seriously!

On Monday, December 9, 2024, I called Ooba (CLC Claims) to register a new claim. Terhenicia Forster registered the claim and sent me an email confirmating that Lemogang Moroke was appointed to manage my claim. According to the email Lemogang was to contact me shortly. Since it was Monday afternoon, I thought she'll call back the next day. When half of yesterday was over without contact from Lemogang, I contacted CLC again. This time I spoke with Vanessa and then Sheryl. Sheryl assured me that Lemogang was searching for a service provider and will call me back by the end of the day. She did not. I called again this morning, speaking to Mbali. She told me to stay on the line while she appointed an available service provider. After waiting on the line for 15 minutes, I realised that OOBA still does not have respect or regard for their clients. Ooba apparently changed administrators, but this kind of poor service was frequent with the previous administrator, so one can speculate that Ooba is the problem. We have been with OOBAinsure since 2010. Currently our premium is R519 pm. What exactly are we paying for? Is OOBA a charity organization masquerading as an insurer?!