An absolute disgrace of service

I’ve been dealing with a leaking ceiling since December. I first contacted Ooba on December 20, 2024, to report the issue and requested an assessment. An assessor came out the very next day, on December 21, but that’s where it ended. Since then, I haven’t received a single update or any form of communication.

Last week, on the 15th, Bonolo—who was assigned to my claim but had someone else act on her behalf—finally made contact. After explaining how long I’ve been waiting for feedback, she became rude and dismissive. Despite her assurance that I would receive a call or confirmation of the claim status the next day, it’s now the 20th, and I still haven’t received any updates or communication.This constant back-and-forth between CLC and Ooba is also incredibly frustrating and unprofessional.

The damages are extensive, and it has been an entire month without any resolution or even a sense of urgency from Ooba. I’ve had to chase updates every step of the way.

This is completely unacceptable for an insurance provider. Ooba’s service is unreliable, uncommunicative, and unprofessional. You’ve shown zero concern for customers during a time of crisis.

I strongly recommend staying far away from this company if you’re looking for effective and timely claims processing.