After numerous (10+) emails and then writing a review on hello Peter, oobainsure finally came back to us regarding our roof

After numerous (10+) emails and then writing a review on hello Peter, oobainsure finally came back to us regarding our roof. They sent us an email with the amount they were willing to pay out. On the 22nd of May we signed the letter and mailed it back. We have since not received the money nor any feedback. We phoned and hold on for 16min before we dropped the call. The only time we get feedback from them is when we complain on hello Peter. I have again sent the letter this morning. Fingers crossed that we will get at the least, some feedback. Customer service is non existing. Literally