Absolutely terrible service!!!!!

I am absolutely appalled at the terrible service from Ooba. I registered a claim on 6 Jan 2024 for storm damage, an assessor was sent out on 8th Jan 2024 and that was as far as it went. To date nothing has been done & I have had to keep phoning in to find out what is happening. I keep getting repetitive excuses for the delay. After escalating the matter, I received one phone call of apology with a further excuse. Matter is still not resolved. Each time one phones in you get an apology which I am actually tired of because that's all it is, an apology and no subsequent action. This highly frustrating!!!!