Absolutely Pathetic service!

My claim has been outstanding since August! The first complaint is that literally no progress was made on my claim unless I phoned in every day to follow up with OOBA. This has been exacerbated by that fact that for the last 2 weeks, it has been virtually impossible to get hold of OOBA telephonically. Secondly, twice now the claim has been closed when there are still outstanding issues. In the first instance, the claim was closed after the carpenters had stuffed up my kitchen cupboard and the flexipipes on my sink had not been replaced. When we phoned to complain, we were simultaneously informed that the flexipipes were not covered and that a payout had been authorized to cover the cost. Again, if we didn't call, we would never have bee notified! And incidentally, I have never gotten this supposed pay out. Today, the claim has been closed once again, and the cupboard still has not been fixed!