Absolute terrible service from claims department

Terribly disappointed in your claims department. 😠 I submitted a claim on my building insurance on 9 January telephonically with one of your call center operators. I was told that an assessor would make contact and make an appointment. The assessor made an appointment for the 11th and then cancelled and postponed to the 12th. The assessor then FORGETS about the appointment and only pitches up 2 hours later! While there it was clear he seemed very disinterested in what he was doing. I have been told that the assessor must submit his report in 3 working days. I have now done numerous calls to Brolink for updates and the only feedback I get is " let me ask Betty" and then " Betty hasn't received the report yet we will ask the assessor." As per my phone call again on 27 January I was told that the last time Betty requested the report was on the 17th and was told by the assessor the report will still be submitted that day. That was 10 days later and she still doesn't have the report!! I was also told that Betty would phone me on the 27th with an update on the claim and the report, I am still waiting for that call! Can I please get another assessor and claims consultant that actually want to do their jobs??? I have to date not received any communication in regards to my claim from Brolink except for 1 sms with a claim number. If I didn't follow up on my claim it would be radio silence on this matter. The customer service is terrible. I am seriously reconsidering my decision to sign up with your insurance and would definitely not recommend it.

All the reviews and terrible excuses for declining claims gives me no confidence in this insurer. Quick to take your money every month but when they have to do the job they disappear. Except for the finance department they do their jobs very well.