5 stars for collecting your premium. -1 for assisting with claims

As a premiums collecter they certainly do deserve 5 stars (always on time with their debit order these past 5 years) but as an insurance provider they don't deserve any stars. Geyser burst and I only get to be assisted 24 hours since the claim has been logged! Logged incident at 14:00 the afternoon, first call centre advised that someone will assist the same afternoon. Phoned after 18:00 in the afternoon, they don't have service providers available, I will be helped at 08:00 the next morning. Phoned after 08:00 the next day, sorry but someone will only be available at 11:00 to assist. That is almost 24 hours without bathing, cleaning etc. That is unacceptable to say the least. My previous claim took 3 months to be finalised and this was after I had flood damage. Therefore 3 months sitting with rotting vinyl floors. Their services are very poor to say the least. I would not recommend insuring with them at all.