4-sure letting Ooba down

I have been an Ooba client since 2016, when we bought our house, and have needed to claim a few times over the years. Ooba used to be great, but unfortunately since they have appointed their current claims administrator (4-sure) their claims process has been abysmal. It has taken over a month to have our last 2 claims approved and actioned. Sizakele Maintenance was the service provider who came and did the work related to our latest claim once it had been approved. They did a neat job. But I would not recommend Ooba because of how awful 4-sure is and what a horrible experience it has become to try and claim.