CP
Charlene P
1 reviews | Active since Jun 2016
16 Dec 2024, 13:44
3 weeks. Still no repairs
Second complaint for Ooba. No responses. Lack of service. 'Tornado' damage reported on 27 November 2024. Roofing is non existent on our granny flat. Outside room, garage, sheep's pen and half our main house with broken windows boarded up. Severe water damage. They only sent a contractor out after a week of us calling and emailing. Contractor then took 1 week to submit his report. Apparently claim too large now we are waiting again for an assessor. We have had another 3 storms with one right now. Been taking videos of each storm for evidence. We are also expecting severe rain this week and still no assessor in sight. Going to cost insurance even more money
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oobainsure's replyOfficial
18 Dec 2024, 09:11Dear Ms Du Plessis,
We are truly sorry for the distress and frustration you've been facing due to the lack of response and the ongoing issues with your claim. We fully understand how challenging and stressful this situation has been for you, especially with the damage to your property and the severe weather conditions. Please know that we are committed to addressing this as quickly as possible, and we will revert to you as soon as we can. We deeply appreciate your patience and understanding, and we will do everything in our power to resolve this matter.
Regards,
oobainsure
We are truly sorry for the distress and frustration you've been facing due to the lack of response and the ongoing issues with your claim. We fully understand how challenging and stressful this situation has been for you, especially with the damage to your property and the severe weather conditions. Please know that we are committed to addressing this as quickly as possible, and we will revert to you as soon as we can. We deeply appreciate your patience and understanding, and we will do everything in our power to resolve this matter.
Regards,
oobainsure
oobainsure's reply18 Dec 2024, 09:11
Official
Dear Ms Du Plessis,
We are truly sorry for the distress and frustration you've been facing due to the lack of response and the ongoing issues with your claim. We fully understand how challenging and stressful this situation has been for you, especially with the damage to your property and the severe weather conditions. Please know that we are committed to addressing this as quickly as possible, and we will revert to you as soon as we can. We deeply appreciate your patience and understanding, and we will do everything in our power to resolve this matter.
Regards,
oobainsure
We are truly sorry for the distress and frustration you've been facing due to the lack of response and the ongoing issues with your claim. We fully understand how challenging and stressful this situation has been for you, especially with the damage to your property and the severe weather conditions. Please know that we are committed to addressing this as quickly as possible, and we will revert to you as soon as we can. We deeply appreciate your patience and understanding, and we will do everything in our power to resolve this matter.
Regards,
oobainsure