1 star is too much

I am beyond frustrated with the home insurance service from Ooba! Our claim for a gate/garage door has been dragging on for over a week, and the complete lack of communication is infuriating. Our agent, Lerato, claims she tried to call, but we have received no calls at all. This has been an exhausting and exasperating experience. I am appalled by the abysmal service and would not recommend Ooba to anyone. This level of incompetence is unacceptable!