Would not recommend! Shocking customer service.

Item: ooba Home Loans
Rating: 1
Author: Jaco S

Choosing a bond originator can be stressful, so we did our homework. Unfortunately, the reviews for Ooba has not been our experience. Everything takes 3 days minimum, no communication, appalling customer service and holding on the telephone line for hours.

What started as a I will get back to you first thing monday morning, is not dragging on to midday without even any communication. It is not a good way to start a relationship and I'm inclined to go with another bond originator altogether.

If this is the level of service we get for pre-approval I'm not sure what the bond application process would be like.

Helpful (0)

Replies (3)

ooba Home Loans's replyOfficial

06 Dec 2021, 12:59

Hi, i am sorry to hear about your experience working with ooba, please can you advise who assisted you so I can get the manager to make contact with you.

ooba Home Loans's reply06 Dec 2021, 12:59

Official

Hi, i am sorry to hear about your experience working with ooba, please can you advise who assisted you so I can get the manager to make contact with you.

Jaco S's updateReviewer Update

06 Dec 2021, 13:10

I contacted you via email. We will have to see if this negative experience can be turned around.

Jaco S's update06 Dec 2021, 13:10

Reviewer Update

I contacted you via email. We will have to see if this negative experience can be turned around.

ooba Home Loans's replyOfficial

06 Dec 2021, 13:29

Thank you, i have received and i have passed the detail on to Aslam, who will contact Nico as discussed

ooba Home Loans's reply06 Dec 2021, 13:29

Official

Thank you, i have received and i have passed the detail on to Aslam, who will contact Nico as discussed