Item: ooba Home Loans
Rating: 1
Author: Rachel M

ooba Home Loans's replyOfficial

16 Jan 2020, 14:33

Hi Rachel,

Thank you for bringing this matter to our attention. We can only apologize that an aspect of the experience that you had with ooba was not up to the standard that you expected, and that spoilt your customer experience with ooba. We acknowledge the error in the estimation of the transfer cost amount and regret the inconvenience that caused you given your deposit that effectively could only be drawn on once at this time. The error was a “human” one in capturing the purchase price of the home you were purchasing. You are correct that an apology doesn’t fix an error, but nonetheless we apologise. We want all our customers to have a positive customer experience. The correct figure, as the transferring attorneys will have pointed out, was the higher figure. While acknowledging our error, we are also glad that we could assist you with finding the home loan that was best for you. We are disappointed (as are you) that we will let you down with the transfer duty cost estimate.

Regards oobahomeloans

ooba Home Loans's reply16 Jan 2020, 14:33

Official

Hi Rachel,

Thank you for bringing this matter to our attention. We can only apologize that an aspect of the experience that you had with ooba was not up to the standard that you expected, and that spoilt your customer experience with ooba. We acknowledge the error in the estimation of the transfer cost amount and regret the inconvenience that caused you given your deposit that effectively could only be drawn on once at this time. The error was a “human” one in capturing the purchase price of the home you were purchasing. You are correct that an apology doesn’t fix an error, but nonetheless we apologise. We want all our customers to have a positive customer experience. The correct figure, as the transferring attorneys will have pointed out, was the higher figure. While acknowledging our error, we are also glad that we could assist you with finding the home loan that was best for you. We are disappointed (as are you) that we will let you down with the transfer duty cost estimate.

Regards oobahomeloans

RM

Rachel M's updateReviewer Update

19 Jan 2020, 11:11

Hello Ooba,

Your apology does not change the fact the your 'experienced' staff made a HUGE error that cost money that we do not have. Your apology is an excuse and not an amendment. Ooba should be liable for this as it is all in writing - even the part of taking ownership for the error. I am utterly disgusted. Every person I work with, friends and family all know and have told them to tell everyone they know to not use Ooba due to lack of competency. I do not accept your apology, and all that know about this agree that it is poor service from your side.

RM

Rachel M's update19 Jan 2020, 11:11

Reviewer Update

Hello Ooba,

Your apology does not change the fact the your 'experienced' staff made a HUGE error that cost money that we do not have. Your apology is an excuse and not an amendment. Ooba should be liable for this as it is all in writing - even the part of taking ownership for the error. I am utterly disgusted. Every person I work with, friends and family all know and have told them to tell everyone they know to not use Ooba due to lack of competency. I do not accept your apology, and all that know about this agree that it is poor service from your side.

ooba Home Loans's replyOfficial

17 Sept 2026, 14:14

Thank you

ooba Home Loans's reply17 Sept 2026, 14:14

Official

Thank you

We do not recommend Ooba for home loan assistance