Waste of an enquiry

Dealt with Mercia and Priya. Put in a separate application for myself and my partner, his son prequalification wasn’t even done :/ mine doesn’t even make sense because my credit enquiry was done before I submitted my form as requested by ooba. I don’t pay certain bills yet they were added. Mercia don’t bother answering questions from the beginning so I should have expected this service. What. Waste of a credit enquiry